Case studies
Insurance
Medical Transportation Coverage Web Portal MASA Global

Medical Transportation Coverage Web Portal MASA Global

A deep dive into modernizing the digital infrastructure for a global leader in emergency medical transportation, serving 1,000,000+ active members across 17 international locations.

Insurance
United States
2 years
Web Development
Mobile Development
[ Client ]

About the Client

Through a membership program sold domestically and internationally, MASA Global provides full financial coverage to its members for emergency transportation or death away from home. MASA Global has been a leading provider of medical transportation solutions since 1974.

1M+

Active Members Worldwide

17

International Locations Supported

4

Dedicated Team Members
[ Challenge ]

Fragmented Membership Management Holding Back Growth

MASA Global faced a significant bottleneck: a fragmented and cumbersome user experience for managing memberships. Comparing and switching benefits plans, managing group memberships and dependents, and adjusting billing settings often required an in-person office visit or a difficult phone call, especially from overseas.

They had started work with their internal IT team, but given the very limited capacity of the internal team and the considerable scope of work, progress was much slower than management expected. They needed a partner to boost development by leveraging existing components like the ngx-admin product.

[ Solution ]

Building the Solution

Akveo helped MASA Global build a membership web portal and a mobile application where clients can view member service agreements, specific benefits, compare plans, manage dependents, submit claims, and access a virtual member card. The solution allows corporate clients to manage members of their organization's group.

To ensure absolute reliability for a system managing sensitive data, all business logic is thoroughly covered with automated unit and integration tests.

Frontend Acceleration: Utilizing Angular and Akveo's ngx-admin to rapidly build a robust, scalable web application frontend.

Cross-Platform Mobility: Leveraging Ionic for mobile app development to serve users seamlessly on the go from a single codebase.

Co-Development Model: Working in close cooperation with MASA's internal team using Kanban methodology for frequent, iterative deliveries to the staging environment.

[ Results ]

Impact that Matters

MASA Global now has a modern, user-friendly membership mobile application successfully serving over 1,000,000 users from the US and 17 international locations, whether at home or on the go.

Market expansion

Successfully deployed a modern mobile application serving over 1,000,000 users across 17 international locations, replacing fragmented manual workflows with a fully digital experience.

Code quality and reliability

All business logic is thoroughly covered with automated unit and integration tests using an H2 in-memory database, ensuring high system reliability for a platform managing sensitive member data.

Cross-platform flexibility

A cross-platform mobile experience built with Ionic allows members to access virtual ID cards and benefits from any mobile device, anywhere in the world.

[ Tech Stack ]

Tech Stack

Frontend

Angular
Nebular / Eva Design System

Backend

Java
Spring Boot

Mobile

Ionic

Infrastructure

AWS

Visuals

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Clutch Bage 5.0 rating
Dmitry Klim
Head of Growth
5900 Balcones Drive #21729, Austin, TX 78731
[email protected]
+1 (512) 921-9631